Diagnosis in Change Management: Techniques for Identifying and Solving The Right Problem
Change management efforts often fall into the trap of the “law of unintended consequences”.
This can occur when the change management initiative fails to understand the true nature of what within the firm needs changing and why. Such misdiagnosed change initiatives end up solving the wrong problem with potentially disastrous results.
This situation can be avoiding with the application of both qualitative and quantitative data collection techniques so that the true nature of the organizational problem is uncovered.