I. How to determine the R&D value stream.
(Who are the customers of R&D? What is the R&D value stream? What is the R&D product?)
• Interactive dialogue?: Where is time wasted in the R&D process and organisation - What is value added or non-value added?
• The Customers of R&D
• What really does R&D produce? 
• How does the value stream work in R&D?

II. Application of the Lean toolbox to identify customers and value
• Understanding the Kano model and how it relates to the R&D value stream
• The SIPOC
• Process mapping
• Time value analysis
• Case study – Sample management
• Diagnosis – What is the problem?
• Approach – How should we go about fixing the problem? Kaizen Blitz
• Map the process
• Gather data
• Identify undesirable effects
• Establish root causes
• Determine solutions
• Implement Solutions

III. How do we identify the Critical Success Factors for Lean in R&D
• What works when applying Lean in an R&D organization?
• What are some of the pitfalls?
• What are the critical success factors?
• What do we measure in R&D?
• What proof is there that application of Lean Sigma adds value?
• What are the critical success factors that will lead to full implementation and benefits realization?