ITIL has long been considered an operational framework providing best practices for the management of IT and it's environment(s). Project managers are realizing the value of building these practices into their project delivery to ensure that they are set up for success with alignment of the business and information technology. ITIL provides the essential project initiation and transition principles and best practices that assist project managers in effectively aligning their initiatives with strategic objectives and ensuring their continued success as the operational teams take ownership of the implemented solution.
Experience ITIL incorporated into the project lifecycle with assigned resources producing tangible deliverables as your facilitator walks you through ITIL integration into your next IT project from the perspective of a project manager. Understand the importance of business and IT alignment for the success of your project. Learn the key concepts of ITIL that should concern the PM. Leave with concepts to incorporate into your next project!