This presentation involves an “in depth” review of  how a major Canadian Provincial initiative has been transforming patient access to health care in Ontario by significantly reducing the length of time patients need to wait to receive key surgical and diagnostic procedures.

The challenges of continuing the trend of successful system implementations, with a project portfolio that continues to grow as a result of our success, is a major theme of the presentation.

The role of project management in managing delivery, and the development of a project management office to ensure use of a standard (PMI based) methodology, tools, templates, and best practices are key areas of focus.

The presentation will include:

- Background and Business Needs for the Wait Time Information Program

- How we implemented the program and our achievements and challenges to date

- The role and nature of Project Management

- The challenge of transitioning from a project to an operational mode

- Significant Project Management Lessons learned